Privacy Policy

1. Information We Collect

We collect personal information necessary to organize, execute, and verify your holiday bookings. This data is collected when you fill out forms on our website, request custom travel planning, or correspond with our coordinators:

• Identity & Contact Details: Full name, email address, mobile number, emergency contact details, and pickup/drop location.
• Traveler Details: Age, gender, group size, hotel tier preferences, dietary choices, and special accessibility requirements.
• Transaction & Booking Details: Package ID, date of travel, custom itinerary details, payment confirmations, and advance receipts.
• Technical Data: IP address, device type, operating system, and browsing habits via essential site cookies.

2. How We Use Your Data

We use your personal information solely to fulfill our service commitments as your travel operator. This includes:

• Processing bookings with hotels, local taxi unions, homestays, and tour guides.
• Sharing coordination summaries, payment reminders, and custom travel quotes.
• Verifying booking security and validating CSRF and payment security credentials.
• Complying with local tourism authorities (Government of Himachal Pradesh) regarding traveler permits and safety monitoring.

3. Data Sharing & Third-Party Disclosures

We strictly limit sharing your information. We do not sell, rent, or trade your data to marketing agencies. Your data is only shared with:

• Service Suppliers: Certified hotel properties, homestay operators, local drivers, taxi unions, and activity guides required to fulfill your itinerary.
• Legal Compliance: Police or government authorities in Himachal Pradesh in compliance with regional tourism regulations, permit requirements (e.g. Rohtang Pass, Inner Line Permits), or emergency rescue scenarios.

4. Security Measures & Retention

Your information is stored in secure database environments using state-of-the-art encryption standards. We retain data only as long as required to complete the bookings, manage financial audits, or satisfy statutory record-keeping constraints.

5. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections to incorrect phone numbers or names, or request complete deletion of your customer record once your travel services are fully executed and cleared. For requests, please email us directly.

6. Cookies Policy

Our website uses cookies to maintain user sessions, secure CSRF tokens, and record anonymous analytics to optimize site performance. You can choose to disable cookies in your browser settings, though it may disrupt forms and booking features.

7. Contact Information

If you have queries or concerns regarding this policy, please contact our Data Compliance Officer: